We're here to help with questions, feedback, or collaboration ideas
Questions about our platform, feedback on methodology, feature suggestions, or collaboration ideas? We value every message and aim to respond promptly.
Response Time: We aim to respond within 24 hours (Monday-Saturday)
Encountering bugs, errors, or technical difficulties? Need help navigating features or understanding how to use the backtesting engine? We're here to troubleshoot and guide you.
Tip for faster resolution: Include screenshots of errors, details about your browser/device, and steps to reproduce the issue. For immediate tool support, log in to the Tool.
Questions about our backtesting methodology? Curious about data sources, factor definitions, or tax calculations? Want clarification on blog findings? Noticed potential issues in our research?
We welcome constructive criticism. If you think we've made an error or overlooked something, please let us know—we value accuracy and transparency.
Have ideas for new factors to test? Want specific metrics or visualizations added to the platform? Suggestions for blog topics or research areas?
We actively incorporate user feedback into our roadmap. Your input helps shape BacktestIndia's evolution.
Journalist, blogger, or content creator interested in covering BacktestIndia? Looking to discuss partnerships, guest posts, joint research projects, or data licensing?
Collaboration opportunities: Guest blog posts, podcast interviews, educational webinars, API access for research, or custom data analysis projects.
Want to exercise your rights under the DPDP Act 2023 (data access, correction, deletion)? Have data privacy concerns? Need to file a grievance or discuss legal matters?
For formal grievances:
Subject: "Privacy Grievance - [Your Issue]"
Grievance Officer: T. Desai
See our Privacy Policy for complete details on your rights and how to exercise them.
We'll send a quick acknowledgment confirming we received your message. On weekends, this may take up to 48 hours.
For complex technical issues or methodology questions, we may need time to investigate, reproduce bugs, or analyze data.
We provide comprehensive answers, not quick dismissals. If we can't help immediately, we'll explain why and suggest alternatives.
If your issue requires ongoing attention or if we implement your feature request, we'll keep you updated on progress.
| Inquiry Type | Expected Response |
|---|---|
| General Inquiries | 24 hours |
| Technical Support | 24-48 hours |
| Methodology Questions | 2-5 business days |
| Privacy/Legal Grievances | 48 hours (acknowledgment), 30 days (resolution) |
Your question might already be answered:
Whether you have a simple question or a complex discussion in mind,
we're here to help. Every interaction matters to us.
backtestindia@gmail.com
Response time: 24 hours (Monday-Saturday)